Customer service apparatus, method and card, and computer readable record medium having customer service processing program recorded thereon

A customer service method using a carriable card with a built-in integrated circuit including a processor and a memory, said method comprising the steps of:

• referring to purchase history information of said card with a built-in integrated circuit including a processor and a memory on the basis of a genre of a purchased commodity, to acquire a purchase result;
• referring to premium information of said card on the basis of said acquired purchase result, to acquire a corresponding premium value;
• providing a service as a function of said acquired premium value;
• and
• when the premium values of said card are transferred to another card, multiplying a premium value of a transferor IC card by a conversion rate of conversion information acquired from said card to thereby execute a transfer of said premium value to a transferee IC card.

A computer readable record medium having a customer service processing program recorded therein, wherein

• said customer service processing program comprises:
• referring to purchase history information of a card with a built-in integrated circuit including a processor and a memory on the basis of a genre of a purchased commodity to acquire a purchase result;
• referring to premium information of said card on the basis of said acquired purchase result to acquire a corresponding premium value;
• providing a service as a function of said acquired premium value, and
• upon the transfer of a premium value of a card to another card, multiplying a premium value of a transferor card by a conversion rate of conversion information acquired from said card to execute a transfer of said premium value to a transferee card.

A customer service apparatus comprising:

• a carriable card with a built-in integrated circuit including a processor and a memory, said memory storing therein purchase history information having purchase results recorded on a genre-to-genre basis, premium information having premium values defined in accordance with said purchase results on a genre-to-genre basis, and further conversion information defining conversion rates upon a transfer of said premium values to another IC card;
• a service processing unit which refers to said purchase history information of said card on the basis of a genre of a purchased commodity to acquire purchase results and which refers to said premium information of said card on the basis of said acquired purchase results to acquire corresponding premium values, thereby providing discount services or points in conformity with said acquired premium values;
• and
• a premium transfer processing unit for transferring a premium value of an IC card to another IC card.

A customer service method using a carriable card with a built-in integrated circuit including a processor and a memory, said method comprising:

• referring to purchase history information of said card with a built-in integrated circuit including a processor and a memory on the basis of a genre of a purchased commodity, to acquire a purchase result;
• referring to premium information of said card on the basis of said acquired purchase result, to acquire a corresponding premium value;
• providing a service as a function of said acquired premium value;
• and
• transferring a premium value of a card into another card.

A computer readable record medium having a customer service processing program recorded therein, wherein

• said customer service processing program comprises:
• referring to purchase history information of a card on the basis of a genre of a purchased commodity to acquire a purchase result;
• referring to premium information of said card on the basis of said acquired purchase result to acquire a corresponding premium value;
• providing a service as a function of said acquired premium value;
• and
• transferring a premium value of a card to another card.