System and method for accessing customer contact services over a network
AssigneeTelcordia Technologies, Inc.
InventorsThomas C. Ely, Michael A. Martin, Thomas S. Novak, Darek A. Smyk
Life of this patent
Estimating the term…
Abstract
A customer contact services node/Internet gateway (CCSN/IG) connects a user to the services and to information from a provider via the Internet. The user can thereby get information about the services and can initiate service changes and can get user-specific information.
Claims14
A customer contact services system comprising:
- means for accessing the Internet;
- means for entering a customer request;
- means for displaying the request;
- a customer contact services node Internet gateway (CCSN/IG), coupled to the display means and the Internet, for accepting the request;
- a network, coupled to the CCSN/IG, for providing access to a particular set of services and data retained by a service provider;
- and
- a customer contact services node (CCSN), coupled to the network and located remotely from the accessing means for processing the request to facilitate customer access to and manipulation of a plurality of customer-specific information and services retained by the service provider.
A method for customer access to and manipulation of services and data of a service provider comprising the steps of:
- accessing a network;
- entering a request;
- displaying the request;
- accepting the request via a customer contact services node Internet gateway (CCSN/IG);
- and
- processing the request remotely to facilitate customer access to and manipulation of a plurality of customer-specific information and services retained by the service provider.
A customer contact services system, comprising:
- a customer end terminal connected to the Internet;
- a service provider Web server connected to the Internet;
- means for establishing a connection between the customer end terminal and service provider's Web server over the Internet;
- and
- means for remotely facilitating customer access to and manipulation of customer-specific information and services available through and retained by the service provider's Web server.
A method for customer access to customer-specific services and data retained by a telecommunications service provider, comprising the steps of:
- establishing a connection between a customer end terminal and a remote telecommunications service provider's Web server over the Internet;
- providing customer access to the customer-specific information and telecommunications services available through the telecommunications service provider's Web server;
- allowing customer modification of at least one of customer-specific information and telecommunications services available through the telecommunications service provider Web server;
- and
- receiving verification from the telecommunications service provider Web server of any modifications made to the customer-specific information and telecommunications services.
Dependencies are inferred from the claim text.