Transaction support apparatus
AssigneeBritish Telecommunications public limited company
InventorsAnthony Andrew Reeder, Kim James Fisher, Michael Anthony Gell, Laurence Daniel Bradley
Life of this patent
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Abstract
A transaction support apparatus is used by one or more human transaction operators, each provided with a telephone. It includes a speech recognition device having: a speech input coupled to receive a speech signal input to a telephone by a transactiob operator, a speech recognition processor arranged to recognize predetermined transaction parameters within the speech signal; and a parameter output at which the speech recognition device is arranged to make values of the parameters thus recognized available.
Claims34
A transaction support apparatus for use by one or more human transaction operators, each provided with a telephone, which apparatus comprises:
- a speech recognition device having:
- a speech input coupled to receive a speech signal input to a said telephone by a human transaction operator,
- a speech recognition processor arranged to recognize predetermined transaction parameters within said speech signal;
- and
- a parameter output at which said speech recognition device is arranged to make values of said parameters thus recognized available.
A method of operating a transaction support apparatus for use by one or more transaction operators, the support apparatus comprising an electronic speech recognition device, said method comprising:
- coupling the electronic speech recognition device to receive a speech signal including a confirmatory dialogue from a transaction operator to another party;
- recognizing values of parameters of the transaction within the speech of the transaction operator utilizing said electronic speech recognizer;
- and
- supplying data recording the results of said recognition in electronic form from said electronic speech recognizing unit to an electronic transaction recording computer.
A transaction support apparatus for use by a plurality of human transaction operators, each provided with a telephone, which apparatus comprises:
- a speech recognition device having:
- a speech input coupled to receive a speech signal input to a said telephone by a human transaction operator which is confirmatory of a transaction,
- a speech recognition processor arranged to recognize predetermined transaction parameters within said speech signal;
- and
- a parameter output at which said speech recognition device is arranged to make values of said parameters thus recognized available;
- and
- an electronic transaction recording means for recording the results of said recognition together with at least portions of the received speech signal.
A method of operating a transaction support apparatus for use by one or more transaction operators, the support apparatus comprising an electronic speech recognition device, said method comprising:
- coupling the electronic speech recognition device to receive a speech signal including a confirmatory dialogue from a transaction operator to another party;
- recognizing values of parameters of the transaction within the speech of the transaction operator utilizing said electronic speech recognizer;
- and
- supplying data recording the results of said recognition in electronic form from said electronic speech recognizing unit to an electronic transaction recording computer together with at least a portion of said received speech signal.
Dependencies are inferred from the claim text.