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AssigneeWalker Asset Management Limited Partnership
InventorsJay S. Walker, James A. Jorasch, Thomas M. Sparico
Estimating the term…
A system for entertaining a caller placed in a queue of a call center is disclosed that allows the caller to access a plurality of entertainment options while on hold. The entertainment options permit the caller to (i) place a call to a third party while on hold; or (ii) access one or more premium entertainment services while on hold. A PBX/ACD receives the calls destined for the call center, and queues the calls when an appropriate attendant is not available. An IVRU prompts a caller for specific information and forwards the collected information to the PBX/ACD. The IVRU provides the caller with a menu of available entertainment options which can be accessed by the caller while the caller is on hold. The PBX/ACD establishes a connection between the caller and the selected entertainment service. The call is then transferred to an available attendant with any data that may be required to process the call.
A method of entertaining a caller placed in a queue, said method comprising the steps of:
A method of entertaining a caller placed in a queue, said method comprising the steps of:
A method of entertaining a caller placed in a queue, said method comprising the steps of:
A method of entertaining a caller placed in a queue, said method comprising the steps of:
A method of entertaining a caller placed in a queue by a call center, said method comprising the steps of:
A method of entertaining a caller placed in a queue by a call center, said method comprising the steps of:
A system for entertaining a caller placed in a queue, said system comprising:
A method of entertaining a caller placed in a queue, said method comprising the steps of:
A method of entertaining a caller placed in a queue, said method comprising the steps of:
A method of entertaining a caller placed in a queue, said method comprising the steps of:
A method of entertaining a caller placed in a queue, said method comprising the steps of:
A method of entertaining a caller placed in a queue, said method comprising the steps of:
A method of entertaining a caller placed in a queue, said method comprising the steps of:
A method of entertaining a caller placed in a queue, said method comprising the steps of:
A system for entertaining a caller placed in a queue, said system comprising:
A method of entertaining a caller placed in a queue, said method comprising:
A method of entertaining a caller placed in a queue, comprising:
A call processing apparatus, comprising:
A method of entertaining a caller placed in a queue, comprising:
A call processing apparatus, comprising:
A method of entertaining a caller placed in a queue, said method comprising:
A method of entertaining a caller placed in a queue, comprising:
A call processing apparatus, comprising:
A method of entertaining a caller placed in a queue, comprising:
A call processing apparatus, comprising:
Dependencies are inferred from the claim text.