Method and system for establishing voice communications using a computer network

A method for establishing voice communications between a computer user and an agent, the computer user being associated with a user computer and a telephone, the method comprising the steps of:

• establishing a computer data base which is accessible by the user computer;
• receiving a call request by the computer user in the computer data base for the agent to call the computer user, the call request including a telephone number of the telephone associated with the computer user;
• transmitting the call request from the computer data base over a computer network to a telephone switching system;
• automatically dialing the telephone number of the telephone associated with the computer user by the telephone switching system based on the telephone number in the call request;
• and
• automatically connecting the agent to the telephone by the telephone switching system.

A method for establishing voice communications between a computer user and an agent, the computer user being associated with a user computer and a telephone number of a telephone associated with the computer user, the method comprising the steps of:

• establishing a computer database accessible by the use computer;
• prompting the computer user to enter a call request in the computer database;
• transmitting the call request from the computer database to a telephone switching system having a telephone computer and an automatic call distributor associated with the agent;
• sending a dial request command from the telephone computer to the automatic call distributor in response to the call request from the computer database;
• and
• automatically dialing the telephone number by the automatic call distributor in response to the dial request command.