Monitoring method and monitoring system for automatic transaction machine

A monitoring system for automatic transaction machines provided with:

• a monitoring center that monitors operations of a plurality of automatic transaction machines and obtains cash reserve information from said automatic transaction machines on cash reserves therein to make a decision as to whether or not it is necessary to dispatch a service person;
• wherein:
• said monitoring center is provided with a dispatch condition table indicating a relationship between total cash reserves in operating machines at a given branch and the necessity for dispatch and a dispatch decision making portion that makes a decision as to whether or not it is necessary to dispatch a service person by referencing said dispatch condition table.

A monitoring method for automatic transaction machines comprising:

• a step in which operations of a plurality of automatic transaction machines are monitored to acquire failure information from said automatic transaction machines on the presence/absence of failures therein;
• and
• a step in which a decision is made as to whether or not it is necessary to dispatch a service person based upon criteria that are prepared in advance to indicate a relationship between the number of operating machines and the necessity for dispatch with the results thereof being displayed, said criteria further indicating the necessity for dispatch based upon a relationship between the on-duty time and the number of operating machines.

A monitoring method for automatic transaction machines comprising:

• a step in which operations of a plurality of automatic transaction machines are monitored to acquire failure information from said automatic transaction machines on the presence/absence of failures therein;
• and
• a step in which a decision is made as to whether or not it is necessary to dispatch a service person based upon criteria that are prepared in advance to indicate a relationship between the number of operating machines and the necessity for dispatch with the results thereof being displayed, said criteria being divided into a plurality of stages, the contents of a display varying for each stage.

A monitoring method for automatic transaction machines comprising:

• a step in which operations of a plurality of automatic transaction machines are monitored to acquire failure information from said automatic transaction machines on the presence/absence of failures therein;
• and
• a step in which a decision is made as to whether or not it is necessary to dispatch a service person based upon criteria that are prepared in advance to indicate a relationship between the number of operating machines and the necessity for dispatch with the results thereof being displayed, said criteria being divided in correspondence to a given time period and a given time zone.

A monitoring method for automatic transaction machines comprising:

• a step in which operations of a plurality of automatic transaction machines are monitored to acquire cash reserve information from said automatic transaction machines on cash reserves therein;
• and
• a step in which a decision is made as to whether or not it is necessary to dispatch a service person based upon criteria that are prepared in advance to indicate a relationship between total cash reserves in operating automatic transaction machines at a given branch and the necessity for dispatch with the results thereof being displayed, said criteria further indicating the necessity for dispatch based upon a relationship between the on-duty time and the number of operating machines.

A monitoring method for automatic transaction machines comprising:

• a step in which operations of a plurality of automatic transaction machines are monitored to acquire cash reserve information from said automatic transaction machines on cash reserves therein;
• and
• a step in which a decision is made as to whether or not it is necessary to dispatch a service person based upon criteria that are prepared in advance to indicate a relationship between total cash reserves in operating automatic transaction machines at a given branch and the necessity for dispatch with the results thereof being displayed, said criteria being divided into a plurality of stages, the contents of a display varying for each stage.

A monitoring method for automatic transaction machines comprising:

• a step in which operations of a plurality of automatic transaction machines are monitored to acquire cash reserve information from said automatic transaction machines on cash reserves therein;
• and
• a step in which a decision is made as to whether or not it is necessary to dispatch a service person based upon criteria that are prepared in advance to indicate a relationship between total cash reserves in operating automatic transaction machines at a given branch and the necessity for dispatch with the results thereof being displayed, said criteria being divided in correspondence to a given time period and a given time zone.