Method and system for communicating between users of a productivity tracking system

A method for facilitating communication between representatives in a call center environment using a productivity tracking system, each representative having a computer system, the method comprising:

• displaying on a display device of the computer system of a first representative a form for tracking productivity of the first representative and a communications selector;
• in response to selection of the communications selector, receiving identification of a second representative;
• sending to the computer system of the second representative a request to communicate with the first representative;
• receiving approval from the second representative to communicate with the first representative;
• receiving a communication from the first representative;
• sending the communication received from the first representative to the second representative;
• receiving a communication from the second representative;
• and
• displaying on the display device of the computer system of the first representative the communication received from the second representative.

A method for facilitating communication between representatives in a call center environment, each representative having a computer system, the method comprising:

• displaying on a display device of the computer system of a first representative a form for receiving time information of the first representative;
• receiving through the displayed form time information of the first representative;
• receiving a request from a second representative to communicate with the first representative;
• suspending the receiving of the time information and displaying on the display device of the first representative a communications window indicating that the request has been received;
• receiving a communication from the first representative;
• sending the communication received from the first representative to the second representative;
• receiving a communication from the second representative;
• and
• displaying within the displayed communications window the communication received from the second representative.

A computer-readable medium containing instructions which when executed cause a computer system to facilitate communications between representatives, each representative having a computer system, by:

• displaying on a display device of the computer system of a first representative a form for receiving time information of the first representative;
• receiving through the displayed form time information of the first representative;
• receiving a request from a second representative to communicate with the first representative;
• suspending the receiving of the time information and displaying on the display device of the first representative a communications window indicating that the request has been received;
• and
• conducting a communication between the first and second representatives.