Method and apparatus for obtaining feedback regarding data network services

Abstract

A method and apparatus for obtaining real-time call by call feedback from customers is to the perceived quality of network services may be accomplished after communication via network connection between a calling party and at least one called party is completed. Upon completion, the network retains for a predetermined period of time at least a portion of the network connection to one of the parties involved in the communication. During this predetermined period of time the party provides feedback as to his or her perception of the quality of various aspects of the call. The feedback is received within the predetermined period of time, the network compiles the data which can be then used to interpret the network service quality, diagnostic information as to catastrophic failures as well as mild failures, overall service, perceived quality of new services and features, and quality of internetworking.

Dependencies are inferred from the claim text.