Telephone transaction processing as a part of a call transport
AssigneeConvergys Customer Management Group, Inc.
InventorGordon F. Scherer
Life of this patent
Estimating the term…
Abstract
A telephone transaction processing system is disclosed. Processing of telephone transactions, such as credit card transactions, financial account debiting, or information collection, is facilitated by an agent that may be integrated into the transport of the carrier as an enhanced service, the telephone network of a local or long distance company, or a private branch exchange or computer or separate processor supporting said telephone call. The agent may be invoked through touch tones or voice commands by any party on a completed telephone call and may be invoked multiple times during a conversation.
Claims1
A call transaction processing system comprising:
- a call initiating device adapted to initiate a call;
- a call receiving device adapted to receive a call from said call initiating device;
- a completed call between a party at said call initiating device and a party at said call receiving device;
- a transaction to be processed in association with said call;
- and,
- a transaction device integrated in the transport of said call to facilitate processing of said transaction, said transaction device adapted to be activated by a party through said call initiating device or through said call receiving device.
Dependencies are inferred from the claim text.