Dispatcher free vehicle allocation system

A computer implemented method for dispatcher free vehicle allocation comprising the computer implemented steps of:

• receiving a request from a caller at a dispatcher free vehicle allocation system to dispatch a vehicle to a customer;
• automatically answering said request from said caller, said request automatically answered by a dispatcher free vehicle allocation system, said dispatcher free vehicle allocation system not requiring a manned central base or dispatcher personnel;
• examining a status of a fleet of vehicles;
• determining a most appropriate vehicle from said fleet of vehicles;
• and
• transferring said request to said most appropriate vehicle by establishing a communication link between said caller and said most appropriate vehicle such that said customer is transferred to said most appropriate vehicle without requiring intervention by said manned central base and without requiring intervention by said dispatcher personnel.

A computer-usable medium having computer-readable program code embodied therein for causing a computer to perform the steps of:

• receiving a request from a caller at a dispatcher free vehicle allocation system to dispatch a vehicle to a customer;
• automatically answering said request from said caller, said request automatically answered by said dispatcher free vehicle allocation system, said dispatcher free vehicle allocation system not requiring a manned central base or dispatcher personnel;
• examining a status of a fleet of vehicles to select available vehicles;
• determining a most appropriate vehicle from said available vehicles;
• and
• transferring said caller to said most appropriate vehicle by establishing a communication link between said caller and said most appropriate vehicle.