One number intelligent call processing system
AssigneeMurex Securities, Ltd.
InventorsJames D. Shaffer, George G. Moore
Life of this patent
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AssigneeMurex Securities, Ltd.
InventorsJames D. Shaffer, George G. Moore
Estimating the term…
A one number, multi-application, intelligent call processing system provides service benefits to a caller, a servicing location and/or a vanity number advertiser during a call, parallel to the call and/or post call in an integrated common architecture. To provide these benefits, the system utilizes Voice Response Unit (VRU) technology in conjunction with the national telecommunications network connected via Computer Telephone Integration (CTI) to a virtual telephone number database containing a nation-wide master list of telephone numbers with thousands of attribute data items associated by Spatial Key linkage to each telephone number. The process of the invention is initiated by a caller dialing a selected telephone number to request information and/or services. Based on the number dialed, a caller or network provided 10 digit telephone number and VRU prompted for and received caller input, the system retrieves the application requested data from the virtual telephone number database. The application uses the retrieved information to direct the VRU to speak selected retrieved information to the caller that is desired by the caller or needs to be verified by the caller, to automatically connect the caller with a servicing location whose service area can be geographically defined as any size or shape and encompasses the caller provided telephone number's location, and/or to store portions of the received and retrieved information for later use.
In a Computer Telephone Integration (CTI) network, a call processing system, comprising:
In a Computer Telephone Integration (CTI) network, a method of call processing comprising the steps of:
In a Computer Telephone Integration (CTI) network, a method of generating a master telephone number to spatial key database including a plurality of records, one of the records comprising a telephone number, a spatial key, and information related to the telephone number and the spatial key, the method comprising the steps of:
In a Computer Telephone Integration (CTI) network, a method of call processing comprising the steps of:
In a Computer Telephone Integration (CTI) network, a method of maintaining a call processing master table, comprising the steps of:
Dependencies are inferred from the claim text.