Directory assistance access to intercept telephone numbers
AssigneeBell Atlantic Network Services, Inc.
InventorsMichael G. Armstrong, Jon G. Bastress, Miles S. Bowman, David Carlucci
Life of this patent
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AssigneeBell Atlantic Network Services, Inc.
InventorsMichael G. Armstrong, Jon G. Bastress, Miles S. Bowman, David Carlucci
Estimating the term…
Directory assistance calls are routed to an operator tandem switch that distributes incoming directory assistance calls among available operator positions. For each call, the operator interacts with the caller to identify a directory listing sought by the caller and enters the listing information into the operator's terminal to retrieve the requisite information from a data base. An interface is provided between the directory assistance system and an intercept system to handle listings for which a directory number is no longer operative. A flag set in the data base file for the old directory listing would indicate that the number was on intercept. The system can thus provide current information contained in the directory assistance data base or updated information as to the status of subscriber's of non-working directory numbers, obtained from the intercept system data base.
In a public switched telephone network serving a plurality of subscriber stations and including a directory assistance operator service center for providing listed directory numbers to callers and an intercept system for intercepting telephone calls dialed to non-working directory numbers, a method for processing a telephone call dialed to said directory assistance operator service center comprising:
In a public switched telephone network serving a plurality of subscriber stations comprising:
In a public switched telephone network serving a plurality of subscriber stations and including a directory assistance operator service center for providing listed directory telephone numbers to callers, said service center having a first data base associated therewith containing subscriber directory number listings, each said directory number listing including subscriber name and telephone number, an intercept system for intercepting telephone calls dialed to non-working directory numbers, said intercept system having a second data base associated therewith containing an index of inactive telephone numbers, and an audio subsystem for providing announcements to callers, a method comprising:
Dependencies are inferred from the claim text.