Method and system to diagnos a business office device based on operating parameters set by a user

A method for analyzing a business office device, comprising the steps of:

• storing information of a user setting of the business office device;
• evaluating the user setting of the business office device to determine if there is an abnormal condition in the business office device;
• and
• communicating from the business office device to a diagnostic service center using an electronic mail message transmitted over an Internet connection in response to the evaluating step determining that there is an abnormal condition in the business office device.

A system for analyzing a business office device, comprising:

• means for storing information of a user setting of the business office device;
• means for evaluating said information of the user setting of the business office device, without evaluating information from sensors which indicate a sensed condition of the business office device, to determine if there is an abnormal condition in the business office device;
• and
• means for performing an act at the business office device in response to the means for evaluating determining that there is an abnormal condition in the business office device.

A system for analyzing a business office device, comprising:

• means for storing information of a user setting of the business office device;
• means for evaluating the user setting of the business office device to determine if there is an abnormal condition in the business office device;
• and
• means for communicating from the business office device to a diagnostic service center using an electronic mail message transmitted over an Internet connection in response to the means for evaluating determining that there is an abnormal condition in the business office device.

A method for analyzing a business office device, comprising the steps of:

• storing information of a user setting of the business office device;
• evaluating the user setting of the business office device to determine if there is an abnormal condition in the business office device;
• and
• performing an act at the business office device in response to the evaluating step determining that there is an abnormal condition in the business office device,
• the method further comprising the step of:
• commanding, a plurality of times, the business office machine to operate,
• wherein the storing step comprises:
• storing the information of the user setting each time the business office device is commanded to operate, and
• the evaluating step comprises evaluating the information of the stored user settings of the business office device to determine if there is the abnormal condition in the business office device,
• wherein the evaluating step is performed after a predetermined number of commands to operate the business office device are issued and after a predetermined time period elapses.

A system for analyzing a business office device, comprising:

• means for storing information of a user setting of the business office device;
• means for evaluating the user setting of the business office device to determine if there is an abnormal condition in the business office device;
• and
• means for performing an act at the business office device in response to the means for evaluating determining that there is an abnormal condition in the business office device,
• the system further comprising:
• means for commanding, a plurality of times, the business office machine to operate,
• wherein the means for storing comprises:
• means for storing the information of the user setting each time the business office device is commanded to operate, and
• the means for evaluating comprises means for evaluating the information of the stored user settings of the business office device to determine if there is the abnormal condition in the business office device,
• wherein the means for evaluating operates after a predetermined number of commands to operate the business office device are issued and after a predetermined time period elapses.

A method for analyzing a business office device, comprising the steps of:

• storing information of a user setting of the business office device;
• evaluating the user setting of the business office device to determine if there is an abnormal condition in the business office device;
• and
• performing an act at the business office device in response to the evaluating step determining that there is an abnormal condition in the business office device,
• the method further comprising the step of:
• commanding, a plurality of times, the business office machine to operate,
• wherein the storing step comprises:
• storing the information of the user setting each time the business office device is commanded to operate, and
• the evaluating step comprises evaluating the information of the stored user settings of the business office device to determine if there is the abnormal condition in the business office device,
• wherein the step of performing an act at the business office device comprises:
• contacting, by the business office device, a diagnostic service center and indicating that there is a problem with the business office device, and
• wherein the step of contacting comprises:
• transmitting a connectionless-mode message from the business office device to a diagnostic service center indicating that there is the problem with the business office device.

A method for analyzing a business office device, comprising the steps of:

• storing information of a user setting of the business office device;
• evaluating the user setting of the business office device to determine if there is an abnormal condition in the business office device;
• and
• performing an act at the business office device in response to the evaluating step determining that there is an abnormal condition in the business office device,
• the method further comprising the step of:
• commanding, a plurality of times, the business office machine to operate,
• wherein the storing step comprises:
• storing the information of the user setting each time the business office device is commanded to operate, and
• the evaluating step comprises evaluating the information of the stored user settings of the business office device to determine if there is the abnormal condition in the business office device,
• wherein the step of performing an act at the business office device comprises:
• contacting, by the business office device, a diagnostic service center and indicating that there is a problem with the business office device,
• the method further comprising the step of:
• referencing information of the business office device in a database at the diagnostic center.

A system for analyzing a business office device, comprising:

• means for storing information of a user setting of the business office device;
• means for evaluating the user setting of the business office device to determine if there is an abnormal condition in the business office device;
• and
• means for performing an act at the business office device in response to the means for evaluating determining that there is an abnormal condition in the business office device,
• the system further comprising:
• means for commanding, a plurality of times, the business office machine to operate,
• wherein the means for storing comprises:
• means for storing the information of the user setting each time the business office device is commanded to operate, and
• the means for evaluating comprises means for evaluating the information of the stored user settings of the business office device to determine if there is the abnormal condition in the business office device,
• wherein the means for performing an act at the business office device comprises:
• means for contacting, by the business office device, a diagnostic service center and indicating that there is a problem with the business office device,
• wherein the means for contacting comprises:
• means for transmitting a connectionless-mode message from the business office device to a diagnostic service center indicating that there is the problem with the business office device.

A system for analyzing a business office device, comprising:

• means for storing information of a user setting of the business office device;
• means for evaluating the user setting of the business office device to determine if there is an abnormal condition in the business office device;
• and
• means for performing an act at the business office device in response to the means for evaluating determining that there is an abnormal condition in the business office device,
• the system further comprising:
• means for commanding, a plurality of times, the business office machine to operate,
• wherein the means for storing comprises:
• means for storing the information of the user setting each time the business office device is commanded to operate, and
• the means for evaluating comprises means for evaluating the information of the stored user settings of the business office device to determine if there is the abnormal condition in the business office device,
• wherein the means for performing an act at the business office device comprises:
• means for contacting, by the business office device, a diagnostic service center and indicating that there is a problem with the business office device,
• the system further comprising:
• means for referencing information of the business office device in a database at the diagnostic center.