Intelligent information routing system and method

An apparatus for routing a telephone communication, comprising:

• a telephony controller in communication with a telephone switching station, the telephony controller, in response to a route request of the telephone switching station, operable to create or retrieve a handle for the route request, the handle comprising a script identifier;
• a script interpreter engine in communication with the telephony controller, the script interpreter engine, in response to receiving a script identifier, operable to create or retrieve a script handle for the script identifier, retrieve from a script storage a script associated with the script handle, and to invoke the script to render an output event for the telephony communication;
• and
• a handle manager in communication with the telephony controller and the script interpreter engine, the handle manager operable to store handles and script handles.

A method of routing a telephone communication, comprising the steps of:

• receiving a route request;
• creating or retrieving a telephony handle for the route request;
• using the telephony handle, determining a script identifier for the route request;
• and
• invoking a script associated with the script identifier to render an output event for the telephone communication.

A method of routing an external event, comprising the steps of:

• receiving an external event;
• creating or retrieving a handle for the external event;
• using the handle, determining a script identifier for the external event;
• and
• invoking a script associated with the script identifier to render an output event for the external event.