Imaging and workflow system

Abstract

An imaging and workflow method, and a system for processing information efficiently for a service industry, the system being particularly well suited for use in the cardholder service industry. The system includes support for document scanning, automated rules-based workcase processing, statistical reporting, document generation and document storage and retrieval. This method and system takes advantage of imaging technology to assist the user in scanning information into the system and software modules to improve the processing of workcases. The system also includes a database table that identifies to application processing logic the types and sequences of actions to be implemented for defined workcase types. The computer program utilized by the system is modularized in order to facilitate adding new functions into the system. These new functions are supported through entries in the database tables.

Dependencies are inferred from the claim text.