Method and system for remotely controlling an interactive voice response system
AssigneeLucent Technologies Inc.
InventorsMichael J. Joyce, Ping-Wen Ong, Abbas Ourmazd, Colin A. Warwick
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Abstract
A method and system for remotely controlling an interactive voice response (IVR) system. At least one command for controlling the IVR system is displayed using a graphical user interface based on locally stored information relating to a command menu for the IVR. When a command is selected from the display, a command sequence, that includes at least one DTMF tone, is generated that is related to each selected command. The command sequence also includes at least one DTMF tone that controls the IVR system to return to a higher level within the command menu when the command menu is hierarchical.
Claims23
A method for controlling an interactive voice response system, comprising the steps of:
- displaying at least one command for controlling an interactive voice response system;
- receiving a selected command, the select command including voice-based information;
- and
- generating a command sequence related to the received voice-based information, the command sequence including at least one DTMF tone.
An interactive voice response system remote control system, comprising:
- a memory for storing information relating to a command menu of an interactive voice response system;
- a display for displaying at least one command of an interactive voice response system based on the information stored in the memory;
- an input device for selecting a command displayed on the display, the input device receiving voice-based information related to a selected command;
- and
- a controller coupled to the memory and the display and being responsive to the voice-based information received by the input device by generating a command sequence related to the received voice-based information, the command sequence including at least one DTMF tone.
Dependencies are inferred from the claim text.