Fully digital call processing platform

Abstract

A fully digital voice response system is disclosed. The system comprises a digital processor and a circuit for coupling the digital processor to a digital computer and a digital telephone network, the coupling circuit being a fully digital communications path. The system receives digital data from an instrument coupled to the digital telephone network, translates the received data into a digital computer query and transmits the query to the digital computer via the digital telephone network. The processor also receives digital data from the digital computer, translates the digital data into digital data representing a voice, facsimile or data for a digital computer and transmits the data via digital telephone lines to the instrument. In this manner, the system receives a command from a person and responds to the command with data retrieved from the digital computer, the system presenting the data to the person in voice or facsimile form or in a form suitable for reception by another digital computer. Because the system operates entirely with data in digital form, it is free from the slowness, inefficiency, error and infidelity inherent in fully analog or hybrid analog/digital systems.

Dependencies are inferred from the claim text.