Telephonic-interface statistical analysis system

An analysis control system for use with a communication facility including remote terminals for individual callers, wherein each of the remote terminals comprises a telephonic capability including voice communication means and digital input means in the form of an array of alphabetic numeric buttons for providing data, the analysis control system comprising:

• interface structure coupled to the communication facility to interface the terminals for voice and digital communication and including structure to provide signals representative of data developed by the terminals;
• voice generator structure selectively coupled through the interface structure to the terminals for providing vocal operating instructions to individual callers;
• record memory connected to the interface structure for updating a file and storing data relating to certain individual callers;
• qualification structure to access the record memory to test key number data provided by the individual callers to ensure that the key number data is valid;
• generator structure selectively coupled to the interface structure and the record memory for providing computer generated numbers to the individual callers and storing the computer generated numbers in the record memory;
• and
• analysis structure connected to the record memory for processing at least certain of the data relating to certain individual callers subject to qualification by the qualification structure.

A system to be utilized with a telephone facility for on-line handling of customer data contained in a memory in accordance with a select operating format comprising:

• a plurality of call distributors for routing calls wherein said plurality of call distributor are located at different geographic locations;
• an operator terminal for use by a person to communicate through the telephone facility;
• a plurality of interface switching structures located at different geographic locations and connected to the plurality of call distributors and the operator terminal for receiving incoming calls routed by said plurality of call distributors based on call allocation routing data and for receiving called terminal digital date (DNIS) signals automatically provided by the telephone facility to identify the select operating format from a plurality of operating formats;
• and
• processing means connected to the plurality of interface switching structures for receiving customer number data entered by a caller and for storing the customer number data in a central memory accessed by said plurality of interface switching structures and based on a condition coupling an incoming call to the operator terminal, the processing means visually displaying the customer number data, the operator terminal providing other data entries to the central memory to update data relating to the caller.

A process for controlling operations of an interface with a telephone communication system, the process including the steps of:

• providing key numbers specifying limits on use to entitle individual callers to access the operations of the interface with the telephone communication system;
• coupling remote terminals to the interface for providing voice signals to the individual callers;
• receiving the key numbers as digital identification data in the form of terminal digital data automatically provided by the telephone communication system for the individual callers and additional data provided from the remote terminals under control of the individual callers;
• qualifying the individual callers by testing to determine if the individual callers are entitled to access the operations of the interface by testing the key numbers for the individual callers with stored key numbers to ensure their validity and further testing the key numbers based on the limits on use specified for the individual callers and accordingly providing approval signals for qualified individual callers;
• accessing a memory with the key numbers for the individual callers and storing data relating to calls from the individual callers;
• and
• processing at least certain of the additional data responsive to the approval signals.

A process for controlling operations of an interface with a telephone communication system, the process including the steps of:

• providing key numbers specifying limits on use to entitle individual callers to access the operations of the interface with the telephone communications system;
• coupling remote terminals to the interface for providing voice signals to the individual callers;
• receiving the key numbers as digital identification data in the form of terminal digital data automatically provided by the telephone communication system for the individual callers and answer data provided from the remote terminals under control of the individual callers;
• qualifying the individual callers by testing to determine if the individual callers are entitled to access the operations of the interface by testing the key numbers for the individual callers with stored key numbers to ensure their validity and testing the key numbers based on the limits on use for the individual callers and accordingly providing approval signals for qualified individual callers;
• accessing a memory with the key numbers for the individual callers and storing data relating to calls from the individual callers;
• processing at least certain of the answer data responsive to the approval signals;
• and
• providing on-going accounting data to the individual callers, the on-going accounting data for at least one of a plurality of intervals being determined at least in part by the answer data provided by an individual caller during a call and during at least one of the intervals includes real time data provided to the individual caller on-line.

An analysis control system for use with a communication facility including remote terminals for calls by individual callers, wherein each of the remote terminals comprises a telephonic capability including voice communication means and digital input means in the form of an array of alphabetic numeric buttons for providing data and wherein the communication facility has a capability to automatically provide terminal digital data to indicate a calling number, the analysis control system comprising:

• interface structure coupled to the communication facility to interface the remote terminals for voice and digital communication and including means to provide caller data signals representative of data relating to the individual callers developed by the remote terminals and the terminal digital data;
• analysis structure for processing the caller data signals;
• structure for controlling the analysis structure in accordance with the terminal digital data;
• and
• qualification structure to test the terminal digital data based upon a predetermined limit on use and further testing whether a call by one of the individual callers is being made during a limited period of time.