Method and apparatus for simultaneously monitoring computer user screen and telephone activity from a remote location

A method of monitoring, on a monitoring workstation, sequential on-screen activities of a monitored computer workstation having a display screen and a telephone extension, said method comprising:

• A) determining sequential localized changed screen regions which correspond to at least two sequential screen changes;
• B) recording a telephone conversation occurring during said screen changes;
• and
• C) playing back said telephone conversation recording in substantial synchronization with said sequential screen changes substantially as they both happened in real time, to allow one at said monitoring workstation to simultaneously view on-screen activities and listen to telephone conversations substantially as they occurred at said monitored workstation.

A method of monitoring, on a monitoring workstation, sequential on-screen activities of a monitored computer workstation having a display screen and a telephone extension, said method comprising:

• (A) recording data corresponding to two actual sequential screen changes occurring at said monitored workstation and storing said screen change-related data;
• (B) recording data corresponding to audio telephone conversation occurring at said monitored workstation during said two actual sequential screen changes and storing said audio telephone conversation-related data;
• and
• (C) subsequent to steps "A" and "B ", playing back, with the use of said screen change-related data and said audio telephone conversation-related data, said audio telephone conversation in substantial synchronization with said sequential screen changes as they both happened in real time at said monitored workstation, to allow one at said monitoring workstation to simultaneously view and hear on-screen and telephone activities substantially as they occurred at said monitored workstation.