Broadcasting of information through telephone switching system display messages
AssigneeLucent Technologies Inc.
InventorsKerry Wayne Hassler, Paul Lawrence Richman
Life of this patent
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AssigneeLucent Technologies Inc.
InventorsKerry Wayne Hassler, Paul Lawrence Richman
Estimating the term…
A telephone switching system (100), such as an ACD switching system in a call center, is used to broadcast information for users, such as displayable messages, to telecommunications terminals (110-112, 212), such as display telephones or data terminals, of a plurality of the users, such as call center agents, by means of non-call-associated display messages that are transmitted over the terminals' telephone lines (120-122), at the request of one of the users, such as the supervisor of the call center. The one of the users requests the broadcast either by depressing a predetermined button on their terminal accompanied by dialing a message identifier, or by dialing a feature access code and a message identifier, or by sending an ISDN "userinfo" or DCP "route text message" message that contains the information for users. The switching system uses either stored data or data contained in the request to determine the destinees of the information for users. The switching system then broadcasts the information in either an ISDN "userinfo" or "notify" message or a DCP "text" message to the destinees' terminals for displaying to the users of those terminals.
A telecommunications system comprising:
A telephone switching system connectable to a plurality of user telecommunications display terminals via a plurality of telephone lines each leading from the telephone switching system to a different one of the display terminals for connecting telephone calls to or from the display terminals via the telephone lines, the telephone switching system comprising:
A method of broadcasting messages for users in a telecommunications system comprising a plurality of user telecommunications terminals each having a display, a plurality of telephone lines each connected to a different one of the terminals, and a telephone switching system connected to the telephone lines for connecting telephone calls to or from the terminals via the telephone lines, the method comprising the steps of:
Dependencies are inferred from the claim text.