Automatic call distribution system with display data storage compression system and method
AssigneeRockwell International Corporation
InventorKarla Kovarik
Life of this patent
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Abstract
An automatic call distribution system (10) with a plurality of different types of display terminals (18, 20) which require display data to be presented to them in different formats employs a formatter (26) which selectively uses formatting information (24) to construct formatted data from unformatted display data in a memory (22) into a formatted display data buffer (28) in accordance with the appropriate formatting information for the particular type of display terminal at which the data is to be displayed and then conveys the buffered data to the display terminal (18, 20) in the appropriate format.
Claims20
In an automatic call distribution system having a plurality of different types of display terminals for display of data relating to operation of the distributor, a display data storage compression system, comprising:
- means for storing data in unformatted form for display at different types of display terminals associated with the automatic call distribution system;
- means for storing formatting information relating to different types of formats associated with said different types of display terminals associated with the call distribution system;
- and
- means for selectively using the formatting information to provide the stored data to the different types of terminals in the different formats respectively associated with the different types of display terminals.
In an automatic call distribution system having a plurality of different types of display terminals for display of data relating to the distributor, a display data storage compression method, comprising the steps of:
- storing data in unformatted form for display at different types of display terminals;
- storing formatting information relating to different types of formats associated with said different types of display terminals;
- and
- selectively using the formatting information to provide the stored data to the different types of terminals in the different formats respectively associated with the different types of display terminals of the automatic call distribution system.
Dependencies are inferred from the claim text.