Back to results
US 5,511,117 AGranted
Integrated voice and business transaction reporting for telephone call centers
OwnerAndre C. Zazzerainventor
Life of this patent
Estimating the term…
Abstract
An integrated voice and data business transaction detail reporting system for a telephone system (12), having a switch (14) for directing incoming telephone calls, a device (14) for generating information pertaining to voice of the incoming calls, a device (26) for generating business transaction data pertaining to the incoming calls, and a device (24) for correlating the voice information and business transaction data.
Claims5
An integrated voice and data business transaction detail reporting for a call center of a telephone system, comprising:
- an automatic call distributor for directing incoming calls to a plurality of agents, and for generating information pertaining to the voice of the calls;
- a host computer for supplying information to the agents, and for generating business transaction data pertaining to the incoming calls and the action of the agents;
- and
- means for correlating the voice information and business transaction data in real time and for generating a written report containing the combined information and data in real time.
1 more element
Dependencies are inferred from the claim text.