Automatic call distributor with wireless connection with remote unit and method

An automatic call distributor, comprising:

• a computer controlled multiport switch with a plurality of communication ports through which communication links are established with external telephonic units of an external telephonic network coupled with the multiport switch;
• a data terminal at a remote location;
• a plurality of other remote data terminals located together at the remote location with said one remote data terminal to form a group of remote data terminals;
• means for selectively establishing wireless communication between the data terminal and one of the external telephonic units through a selected one of the communication ports of the multiport switch, the wireless communication establishing means including means at the remote location connected with the group of remote data terminals at the remote location for selectively establishing a communication link between any of the plurality of remote data terminals and any of the external telephonic units on a time division multiplexing basis.

A method of distributing calls from external telephonic units of an external telephonic network to internal telephonic units of an automatic call distributor having a multiport switch, comprising the steps of:

• selectively associating a call from an external telephonic unit received at the multiport switch with a preselected port;
• wireless transceiving signals between the preselected port and a remote station to establish a wireless communication link between the external telephonic network and a remote internal telephonic unit at the remote station;
• associating signals relating to the functioning of the multiport switch with a data port of a central processing unit controlling the multiport switch;
• wireless transceiving signals between the preselected port and a remote station to establish a wireless communication link between the data port and a remote internal data terminal at the remote station;
• and
• multiplexing the signals transceived between the data port and the remote station before being transceived to simultaneously establish a wireless communication link between the data port and a plurality of remote data terminals at the remote station.

A method of distributing calls from external telephonic units of an external telephonic network with internal telephonic units of an automatic call distributor having a multiport switch, comprising the steps of:

• establishing communications between the external telephonic units and the internal telephonic units through the multiport switch;
• selectively associating signals relating the functioning of the multiport switch with a data port of a central processing unit of the call distributor;
• wireless transceiving signals between the preselected data port and a remote station to establish a wireless communication link between the preselected data port and a remote data terminal at the remote location;
• and
• multiplexing the signals before being transceived to simultaneously establish a wireless communication link between the data port and a plurality of remote internal data terminals at the remote location.

An automatic call distributor, comprising:

• a central processing unit having at least one data port;
• a multiport switch controlled by the central processing unit, the multiport switch having a plurality of communication ports through which communication links are established with external telephonic units of an external telephonic network coupled with the multiport switch;
• a remote internal telephonic unit at a remote location;
• a remote data terminal at the remote location;
• means for selectively establishing wireless communication between the remote internal telephonic unit and one of the external telephonic units through a selected one of the communication ports of the multiport switch and for selectively establishing wireless communication between the remote data terminal and the multiport switch through a selected one of the at least one data port of the central processing unit, the means for selectively establishing wireless communication with the remote telephonic unit and the remote data terminal including
• a remote transceiver at the remote location for sending and receiving radio waves, and
• remote time division multiplexing equipment at the remote location switching means including
• means for demultiplexing signals received by the remote transceiver before being provided to the remote units, and
• means for multiplexing signals from the plurality of remote units before being sent by the transceiver.