System for servicing electronic printers and printing systems
AssigneeXerox Corporation
InventorsBrad D. Peloquin, James R. Reno, Karen L. Dahlby
Life of this patent
Estimating the term…
Abstract
A process for enhancing detection and correction of faults when servicing copying and printing systems by allowing a service technician to run customer type jobs as test jobs, but with the job program selections that the technician is allowed to make restricted, the test job deleted when no longer needed by the technician, and billing for any prints made by the technician to a customer's account inhibited.
Claims12
A process for enhancing diagnosing of faults by a service technician when servicing an electronic printing system, said system including a printer for making prints, an input station providing print jobs in the form of electronic pages for printing, compression means for compressing said electronic pages, memory means for storing said compressed electronic pages, and a user interface providing an operator dialog to enable system users to input print program instructions in the form of an electronic job ticket for printing said print jobs, said user interface including an interactive screen for displaying said job ticket with print program selections for selection by said users, comprising the steps of:
- a) controlling access to said system by requiring users of said system including technicians to enter a user identification number and password;
- b) on entry of an authorized user identification and password by a technician, enabling said technician to access said system and program a user type print job for use as a test job for diagnosing system faults;
- c) limiting access of said technician to said operator dialog by displaying a special job ticket with a restricted number of print program selections that said technician is permitted to make when programming said test job;
- d) using said operator dialog, selecting at least one said restricted number of print program selections from the special job ticket displayed in step c whereby to program said job ticket with print program instructions for said test job;
- e) running said test job on said system in response to said print program instructions from said special job ticket;
- and
- f) on completion of the last run of said test job by said technician, deleting said special job ticket for said test job.
A process for enhancing diagnosing of faults by a service technician when servicing an electronic printing system, said system including a printer for making prints, an input station providing print jobs in the form of electronic pages for printing, memory means for storing said electronic pages, and a user interface for establishing an operator dialog between system users and the system to enable a user to input print program instructions for printing said print jobs on said system, said user interface including an interactive screen for displaying program selections for use in inputting print program instructions for print jobs, comprising the steps of:
- a) enabling said technician to enter said system for servicing said system and correcting system faults;
- b) while in said system, allowing said technician to run customer type print jobs in order to provide test print jobs for use in diagnosing system faults;
- and
- c) limiting the print program selections allowed to said technician in said operator dialog when inputting print program instructions for said test print jobs to program selections required for diagnosing system faults.
Dependencies are inferred from the claim text.