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US 5,179,585 AGranted
Integrated voice messaging/voice response system
AssigneeOctel Communications Corporation
InventorsDuncan J. S. MacMillan, Jr., Stephen M. Andre, Lee A. Davis, Shin-Jou Fang
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Abstract
An integrated voice messaging/interactive voice response system in which information given by a caller or known to a system database could be transferred among various application modules of the system is provided. The information is passed in the form of parameters in messages sent by one system module to another.
Claims10
An interactive voice processing system comprising:
- interface means for connecting said interactive voice processing system to one or more incoming telephone lines, through each of which a caller engages in a respective call session with said system;
- a plurality of voice processing modules, each performing a respective voice processing feature;
- and
- a voice response processor linking said interface means to said voice processing modules;
- wherein:
- at least one of said voice processing modules gathers data from said caller;
- said caller transfers among said voice processing modules;
- and
- said voice response processor passes at least a portion of said gathered data from said at least one of said voice processing modules to other of said voice processing modules when input by said caller results in a transfer among said voice processing modules.
6 more elements
Dependencies are inferred from the claim text.