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US 5,036,535 AGranted
Switchless automatic call distribution system
AssigneeUnifi Communications Corporation
InventorsJerry Gechter, Jeffrey A. Fried, Robert L. Pokress
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AssigneeUnifi Communications Corporation
InventorsJerry Gechter, Jeffrey A. Fried, Robert L. Pokress
Estimating the term…
An automatic call distributing system for automatically distributing telephone calls placed over a network to one of a plurality of agent stations connected the network via network service interfaces and providing agent status messages to the network, the system including receiving means connected via a network service interface to the network for receiving the agent status messages and a call arrival message from the network indicating that an incoming call has been made on the network, and routing means responsive to the receiving means for generating a routing signal provided to the network to connect the incoming call to an agent station through the network. Also disclosed are handling transitions of agent stations using transition notifications, transition requests and forced response signals; and rerouting of telephone calls using incoming call notification signals, response signals, pre-notification signals, and calling line identification of the incoming call.
An automatic call distributing system for automatically distributing telephone calls placed over a network to one of a plurality of agent stations connected to said network via network service interfaces and providing agent status messages to said network, said system comprising
A system for automatically establishing over a network a communication connection between a service requesting station and one of a plurality of agent service providing stations connected to said network via network service interfaces and providing agent status messages to said network, said system comprising
Dependencies are inferred from the claim text.