US 5,012,511 A · Method of and system for control of special services by remote access

Abstract

Disclosed is a method and apparatus for effecting remote access to special services in telephone networks described particularly with respect to call forwarding. An adjunct computer is associated with a Remote Memory Administration System (RMAS) for switches which include a facility for providing special services such as call forwarding. The adjunct computer is inserted between the RMAS and the switches which it controls. The adjunct includes a processor responsive to subscriber identification and stored class of service information to recognize that call forwarding service is to be provided to an identified subscriber station. The processor receives requests for special service via a multiline hunt group associated with a Remote Access Directory Number (RADN) conneted to a voice response unit which feeds request signals to the processor and voice prompt to the caller. The processor determines the identity of the subscriber station which is to receive the requested service and the nature of the service and generates a programming signal and formats the signal for compatibility with the switch to which the station is connected. The processor also transmits to the switch recent change programming signals originating in the RAMS as well as the programming signals to effectuate call forwarding. Buffer memory and multiplexing capability is provided.

Claims20

Dependent claims

In a telecommunications system having a plurality of switching means interconnected by trunks, a plurality of subscriber stations arranged in groups with each group being served by one of said switching means, a plurality of subscriber lines connecting each switching means with the group of subscriber stations served thereby, a switching network in each switching means for establishing communication paths between calling subscriber stations and called subscriber stations addressed by the calling stations, at least one of said switching means including means for providing special services to subscriber stations served thereby, computer means associated with said switching means and adapted to respond to input signals to generate recent change signals to program switch translation variables in said switching means, and terminals connected to said computer means for entering programming orders, the improvement comprising:

adjunct means associated with said computer means and connected to at least one of said switching means which includes means for providing special services to subscriber stations served thereby;
a multiline hunt group associated with a Remote Access Directory Number (RADN);
said adjunct means including:
voice response means connected to said multiline hunt group;
and
processor means responsive to subscriber identification and stored class of service information (a) for recognizing that a special service is to be provided to a subscriber station connected to one of said switch means including means for providing special services to subscriber stations served thereby, and (b) for generating a signal for programming said switch means in the circuit to said subscriber station so as to effect the modification necessary to provide the special service to that subscriber station;
and
said processor means being connected between said computer means and at least one of said switch means for transmitting to said switch means signals from said computer means for programming switch translation variables originated by said terminals connected to said computer means.

5 more elements

In a telecommunications system having a plurality of switching means interconnected by trunks, a plurality of subscriber stations arranged in groups with each group being served by one of said switching means, a plurality of subscriber lines connecting each switching means with the group of subscriber stations served thereby, a switching network in each switching means for establishing communication paths between calling subscriber stations addressed by the calling stations, at least one of said switching means including means for providing call forwarding services to a class of subscriber stations served thereby, computer means associated with said switching means and adapted to respond to input signals to generate recent change signals to program switch translation variables in said switching means, and terminals connected to said computer means for entering programming orders, the improvement comprising:

adjunct means associated with said computer means and connected to at least one of said switching means which includes means for providing call forwarding services to a class of subscriber stations served by that switching means;
a multiline hunt group associated with a Remote Access Directory Number (RADN);
said adjunct means including:
voice response means connected to said multiline hunt group;
and
processor means responsive to subscriber identification and stored class of service information (a) for recognizing that call forwarding service is to be provided to a subscriber station connected to said switch means including means for providing call forwarding services to subscriber stations served thereby, and (b) for generating a signal for programming said switch means so as to effect the modification necessary to provide a requested call forwarding service to a subscriber station connected to said switch means and in the class entitled to call forwarding services;
said processor means being connected between said computer means and said last mentioned switch means for transmitting to said switch means signals from said computer means for programming switch translation variables originated by said terminals connected to said computer means.

4 more elements

Dependencies are inferred from the claim text.

Method of and system for control of special services by remote access

Life of this patent

Method of and system for control of special services by remote access

Life of this patent

Abstract

Claims20