Computer system with easy input means for consultation
AssigneeHitachi, Ltd.
InventorsChizuko Yasunobu, Fumihiko Mori, Hideo Ohata, Mari Udagawa, Keiichiro Inaba, Kenichi Hida, Yumiko Satoh
Life of this patent
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Abstract
The present invention discloses a consultation system which stores the intention of a client, processing know-how of consultation and progress status of consultation in addition to an expertise of the field of consultation, the status of client and reply, and accomplishes the flow of consultation in accordance with the intention and reaction of the client. Thus, the client can ask advices or expert's opinion in accordance with his desire.
Claims21
In a computer system for consultation comprising a computer having an inference engine and a memory for storing a knowledge base, the improvement wherein:
- said knowledge base memory includes a first area for storing expertise in the field of the consultation and a second area for storing processing know-how relating to a processing of the consultation;
- said inference engine includes a work memory for storing facts clarified in an inference process, status of a client, intention of the client, a reply to the client and progress status of the consultation;
- said first area includes advice rules, each of which has a premise condition part and a reply generation part;
- said premise condition part includes statements of the status of the client, the intention of the client, and the progress status of the consultation;
- and
- said inference engine comprises means for selecting a reply in accordance with the status of the client, the intention and the progress status, and means for offering the selected reply to the client.
Dependencies are inferred from the claim text.