Display apparatus, method for operating the same, and computer-readable storage medium

A method for operating a display apparatus using a customer support application executed by a controller of the display apparatus in connection with a customer support operating system, the method comprising:

• receiving or updating customer support content related to the display apparatus from the customer support operating system;
• providing the customer support content related to the display apparatus;
• storing, as a log, an item selected by a user in the customer support application and a history of actions taken by the user;
• analyzing the collected log to generate summary information;
• and
• transmitting the summary information to the customer support operating system.

A computer-readable storage medium storing program instructions for causing a controller to perform operations, the operations comprising:

• receiving or updating customer support content related to a display apparatus from a customer support operating system;
• providing the customer support content related to the display apparatus;
• storing, as a log, an item selected by a user in a customer support application and a history of actions taken by the user;
• analyzing the collected log to generate summary information;
• and
• transmitting the summary information to the customer support operating system.