Detecting and Assigning Action Items to Conversation Participants in Real-Time and Detecting Completion Thereof

A non-transitory computer-readable medium comprising memory with instructions encoded thereon, and one or more processors that, when executing the instructions, are caused to perform instructions comprising instructions to:

• receive a current utterance from a conversation comprising a plurality of participants;
• identify, from the current utterance, an action item that is to be performed by one of the plurality of participants;
• determine that the current utterance references a named entity by way of a pronoun or co-reference;
• resolve the pronoun or co-reference to a named entity identified based on one or more prior utterances of the conversation;
• and
• assign the action item to a participant of the plurality of participants corresponding to the resolved named entity.

A system comprising:

• memory with instructions encoded thereon;
• and
• one or more processors that, when executing the instructions, are caused to perform operations comprising:
• receiving a current utterance from a conversation comprising a plurality of participants;
• identifying, from the current utterance, an action item that is to be performed by one of the plurality of participants;
• determining that the current utterance references a named entity by way of a pronoun or co-reference;
• resolving the pronoun or co-reference to a named entity identified based on one or more prior utterances of the conversation;
• and
• assigning the action item to a participant of the plurality of participants corresponding to the resolved named entity.