Extensible computing systems and methods for processing custom product orders

A system to process orders for products customized in a store, the system comprising:

• an administrative system associated with a store providing in-store customization of products;
• a plurality of microservices, including at least a virtual queue system, a commerce platform, an event broker system, and a user messaging system;
• and
• a platform configured to integrate functionalities of the administrative system and the plurality of microservices to process orders for products that are customized in the store using a kiosk application executing on a kiosk device, the platform comprising:
• at least one memory configured to store instructions;
• and
• at least one processor configured to execute the instructions to perform operations comprising:
• receiving, from the virtual queue system, a first request, wherein the first request includes device information for a user device of a user received by the virtual queue system as part of a registration process to place the user in a virtual queue for customizing a product in the store, and an estimated wait time for the user in the virtual queue determined by the virtual queue system;
• assigning a code to the user, wherein the assigned code is stored in a data store in association with the device information;
• publishing a send queue confirmation message event that includes the device information, the assigned code, and the estimated wait time, wherein the event broker system transmits the send queue confirmation message event to at least the user messaging system to cause generation and transmission of a queue confirmation message to the user device, the queue confirmation message including the assigned code and the estimated wait time;
• receiving, from the kiosk application, a code verification request including a code received as input to the kiosk application;
• in response to determining the code included in the code verification request matches the assigned code, providing, to the kiosk application, a response indicating the code is verified, wherein the kiosk application initiates a customization session based on the verification;
• providing, to the commerce platform, a request from the kiosk application to generate a cart for the customization session;
• upon completion of the customization session, receiving, from the kiosk application, cart data including customization data and order-related data;
• providing, to the commerce platform, at least a first portion of the cart data, wherein the commerce platform is configured to update the cart based on the first portion of the cart data and convert the cart to an order upon detecting a transaction for the order is approved;
• publishing a send order confirmation message event that includes the device information and an order identifier associated with the order, wherein the event broker system transmits the send order confirmation message event to at least the user messaging system to cause generation and transmission of an order confirmation message to the user device, the order confirmation message including the order identifier;
• and
• providing, to the administrative system, at least a second portion of the cart data, wherein the administrative system is configured to provide the second portion of the cart data for display via an application executing on an administrative device to initiate a fulfillment of the order, and in response to receiving an indication via the application that the order is fulfilled, publish an order completion event that is transmitted by the event broker system to at least the user messaging system to cause generation and transmission of an order completed message to the user device.

A non-transitory computer-readable medium configured to store instructions that, when executed by one or more processors of a platform configured to integrate functionalities of an administrative system associated with a store providing in-store customization of products and a plurality of microservices, including at least a virtual queue system, a commerce platform, an event broker system, and a user messaging system, cause the one or more processors to perform operations to process orders for products that are customized in the store using a kiosk application executing on a kiosk device, the operations comprising:

• receiving, from the virtual queue system, a first request, wherein the first request includes device information for a user device of a user received by the virtual queue system as part of a registration process to place the user in a virtual queue for customizing a product in the store, and an estimated wait time for the user in the virtual queue determined by the virtual queue system;
• assigning a code to the user, wherein the assigned code is stored in a data store in association with the device information;
• publishing a send queue confirmation message event that includes the device information, the assigned code, and the estimated wait time, wherein the event broker system transmits the send queue confirmation message event to at least the user messaging system to cause generation and transmission of a queue confirmation message to the user device, the queue confirmation message including the assigned code and the estimated wait time;
• receiving, from the kiosk application, a code verification request including a code received as input to the kiosk application;
• in response to determining the code included in the code verification request matches the assigned code, providing, to the kiosk application, a response indicating the code is verified, wherein the kiosk application initiates a customization session based on the verification;
• providing, to the commerce platform, a request from the kiosk application to generate a cart for the customization session;
• upon completion of the customization session, receiving, from the kiosk application, cart data including customization data and order-related data;
• providing, to the commerce platform, at least a first portion of the cart data, wherein the commerce platform is configured to update the cart based on the first portion of the cart data and convert the cart to an order upon detecting a transaction for the order is approved;
• publishing a send order confirmation message event that includes the device information and an order identifier associated with the order, wherein the event broker system transmits the send order confirmation message event to at least the user messaging system to cause generation and transmission of an order confirmation message to the user device, the order confirmation message including the order identifier;
• and
• providing, to the administrative system, at least a second portion of the cart data, wherein the administrative system is configured to provide the second portion of the cart data for display via an application executing on an administrative device to initiate a fulfillment of the order, and in response to receiving an indication via the application that the order is fulfilled, publish an order completion event that is transmitted by the event broker system to at least the user messaging system to cause generation and transmission of an order completed message to the user device.