Computer-implemented method for connecting a user to a mobile telephone-based language interpretation session

A computer-implemented process comprising:

• establishing, via the language interpretation platform, a language interpretation session between a customer service agent computing device, a language interpreter computing device, and a user computing device;
• storing data corresponding to one or more language interpretation options in an outbound calling data structure that automatically interjects data into a data flow of a communication that performs the establishment of the language interpretation session;
• storing the outbound calling data structure in a database;
• generating a probabilistic model based on statistical data stored in the database, the probabilistic model establishing a probability of the user answering the call;
• accessing, via the language interpretation platform, the outbound calling data structure and the probabilistic model;
• establishing, via the language interpretation platform, a second language interpretation session with the user computing device responsive to the accessed outbound calling data structure stored in the database and the probabilistic model;
• and
• updating the statistical data stored in the database with an answer history of the user based on an outcome of the second language interpretation session to develop the probabilistic model, the outcome including whether the user answered a call associated with the second language interpretation session.

A computer program product comprising a non-transitory computer readable storage device having a computer readable program stored thereon, wherein the computer readable program when executed on a computer causes the computer to:

• establish, via the language interpretation platform, a language interpretation session between a customer service agent computing device, a language interpreter computing device, and a user mobile computing device based on a selection by the user of one or more language interpretation options;
• store data corresponding to the one or more language interpretation options in an outbound calling data structure that automatically interjects data into a data flow of a communication that performs the establishment of the language interpretation session;
• store the outbound calling data structure in a database;
• generate a probabilistic model based on statistical data stored in the database, the probabilistic model establishing a probability of the user answering the call;
• access, via the language interpretation platform, the outbound calling data structure and the probabilistic model;
• establish, via the language interpretation platform, a second language interpretation session with the user computing device responsive to the accessed outbound calling data structure stored in the database and the probabilistic model;
• and
• update the statistical data stored in the database with an answer history of the user based on an outcome of the second language interpretation session to develop the probabilistic model, the outcome including whether the user answered a call associated with the second language interpretation session.