US 2026/0303759 A1 · CHAT CHANNEL MANAGEMENT FOR A VIRTUAL CONFERENCE SERVICE

Abstract

Techniques for implementing chat channel management for a virtual conference service are disclosed. In an example method, a computing system accesses a message in a database of a virtual conference service. The computing system identifies first features of the message. The computing system, for each chat channel of multiple chat channels, identifies second features of the chat channel; determines a classification of the message corresponding to a relevance to the chat channel based on the first features of the message and the second features of the chat channel; and assigns a channel score to the chat channel based on the classification. The computing system determines an order for the chat channels, in which the order is determined based on the channel score for each of the channels. The computing system presents, via a graphical user interface (GUI), the chat channels in the order.

Claims20

Dependent claims

A method, comprising:

accessing a message in a database of a virtual conference service;
identifying one or more first features of the message;
for each chat channel of a plurality of chat channels:
identifying one or more second features of the chat channel;
determining a classification of the message corresponding to a relevance to the chat channel based on the one or more first features of the message and the one or more second features of the chat channel;
and
assigning a channel score to the chat channel based on the classification;
determining an order for the plurality of chat channels, wherein the order is determined based on the channel score for each of the plurality of chat channels;
and
presenting, via a graphical user interface (GUI), the plurality of chat channels in the order.

7 more elements

A non-transitory computer-readable storage medium storing processor-executable instructions configured to cause one or more processors to:

access a message in a database of a virtual conference service;
identify one or more first features of the message;
for each chat channel of a plurality of chat channels:
identify one or more second features of the chat channel;
determine a classification of the message corresponding to a relevance to the chat channel based on the one or more first features of the message and the one or more second features of the chat channel;
and
assign a channel score to the chat channel based on the classification;
determine an order for the plurality of chat channels, wherein the order is determined based on the channel score for each of the plurality of chat channels;
and
present, via a GUI, the plurality of chat channels in the order.

7 more elements

A system comprising:

one or more non-transitory computer-readable media;
and
one or more processors communicatively coupled to the one or more non-transitory computer-readable media, the one or more processors configured to execute processor-executable instructions stored in the non-transitory computer-readable media to:
access a message in a database of a virtual conference service;
identify one or more first features of the message;
for each chat channel of a plurality of chat channels:
identify one or more second features of the chat channel;
determine a classification of the message corresponding to a relevance to the chat channel based on the one or more first features of the message and the one or more second features of the chat channel;
and
assign a channel score to the chat channel based on the classification;
determine an order for the plurality of chat channels, wherein the order is determined based on the channel score for each of the plurality of chat channels;
and
present, via a GUI, the plurality of chat channels in the order.

10 more elements

Dependencies are inferred from the claim text.

Chat channel management for a virtual conference service

Life of this patent

Chat channel management for a virtual conference service

Life of this patent

Abstract

Claims20