Method and system for secure password reset

A computer-implemented method, the method comprising:

• registering an identifier of a network device with a central management system;
• receiving an authentication token from the central management system;
• forming a secure data tunnel with the central management system using the authentication token;
• receiving a password change notification from the central management system via the secure data tunnel, wherein the password change notification includes a new password, wherein the new password is a temporary password;
• sending the new password to a user device in a secure message;
• receiving a user-selected password for the network device from the user device in a second secure message;
• and
• updating user login credentials of the network device based on the user-selected password, wherein the updating includes marking pre-existing user login credentials as invalid.

A computer-implemented method, the method comprising:

• receiving credentials from a user device to initiate a password reset process for a network device, wherein the credentials comprise account credentials associated with a user of the network device and an identifier of the network device;
• receiving a request from the network device to register the network device, the request comprising the identifier of the network device;
• receiving a selection of the network device from a user of the user device;
• sending an authentication token to the network device;
• forming a secure data tunnel with the network device using the authentication token;
• sending an acknowledgment to the user device that the network device has connected to a central management system;
• receiving a request from the user device to reset a password of the network device;
• sending a password change notification to the network device over the secure data tunnel, wherein the password change notification includes a new password, wherein the new password is a temporary password, the new password is used to update user login credentials of the network device by sending the new password to the user device as a secure message to update user login credentials of the network device based on a user-selected password, and wherein pre-existing user login credentials of the network device are marked invalid.