Dynamic information technology (it) support platform

A method, the method comprising:

• obtaining operational information through an agent associated with a resource;
• providing the operational information to a dynamic support platform;
• evaluating the operational information to detect an anomaly based on a predefined criterion;
• identifying a remediation action based on the anomaly;
• implementing the remediation action on the resource;
• capturing a result of the remediation action;
• and
• storing data about the anomaly and the result in a knowledge repository.

A system, comprising:

• a dynamic support platform configured to:
• collect data from a device;
• evaluate the data using a rule;
• and
• manage a workflow to enable diagnosing or resolving an issue;
• an interface to provide a visual environment to enable creation of a trigger, an event rule, and an automated workflow without coding;
• an action coordinator configured to execute a command on the device in response to a manual request or an automated trigger;
• a data store including historical event information and resolution procedure, accessible through the interface to provide recommendation in real time;
• and
• a distribution component configured to deliver software to the device, wherein the distribution component operates in response to manual activation or automated detection through the rule.