Information processing system, non-transitory computer readable medium storing information processing program, and information processing method

A non-transitory computer readable medium storing an information processing program causing a computer to execute a process comprising:

• acquiring first information indicating conversation information between a user who uses a target apparatus and an operator who receives an inquiry related to a failure in the target apparatus;
• acquiring second information obtained by translating a language of the first information into a language of learning information used for training an answer model having a diagnostic function related to the failure;
• acquiring answer information for the failure output from the answer model by inputting the second information into the answer model;
• and
• outputting the answer information.

An information processing method comprising:

• acquiring first information indicating conversation information between a user who uses a target apparatus and an operator who receives an inquiry related to a failure in the target apparatus;
• acquiring second information obtained by translating a language of the first information into a language of learning information used for training an answer model having a diagnostic function related to the failure;
• acquiring answer information for the failure output from the answer model by inputting the second information into the answer model;
• and
• outputting the answer information.