Information processing system, non-transitory computer readable medium storing information processing program, and information processing method

A non-transitory computer readable medium storing an information processing program causing a computer to execute a process comprising:

• acquiring first information that is created by an operator who receives an inquiry related to a failure in a target apparatus and that is a summary of conversation information between a user who uses the target apparatus and the operator;
• acquiring answer information for the failure output from an answer model having a diagnostic function related to the failure by inputting the first information and second information supplementing the first information into the answer model;
• and
• outputting the answer information.

An information processing method comprising:

• acquiring first information that is created by an operator who receives an inquiry related to a failure in a target apparatus and that is a summary of conversation information between a user who uses the target apparatus and the operator;
• acquiring answer information for the failure output from an answer model having a diagnostic function related to the failure by inputting the first information and second information supplementing the first information into the answer model;
• and
• outputting the answer information.