Information processing system, non-transitory computer readable medium storing information processing program, and information processing method

A non-transitory computer readable medium storing an information processing program causing a computer to execute a process comprising:

• acquiring first information including information about exchange between a user who uses a target apparatus and an operator or a system that receives an inquiry related to a failure in the target apparatus;
• acquiring second information that is information obtained by summarizing the first information by inputting the first information into a first machine learning model having a summary function;
• acquiring answer information for the failure output from a second machine learning model having a diagnostic function related to a failure by inputting the second information into the second machine learning model;
• and
• outputting the answer information.

An information processing method comprising:

• acquiring first information including information about exchange between a user who uses a target apparatus and an operator or a system that receives an inquiry related to a failure in the target apparatus;
• acquiring second information that is information obtained by summarizing the first information by inputting the first information into a first machine learning model having a summary function;
• acquiring answer information for the failure output from a second machine learning model having a diagnostic function related to a failure by inputting the second information into the second machine learning model;
• and
• outputting the answer information.