System and method for facilitating diagnostics related to a user device

A method of facilitating diagnostics related to a user device, the method being implemented by a processor executing computer program instructions, the method comprising:

• obtaining device-related information from a subsystem of the user device while the user device is operating in a post-boot environment;
• predicting, based on the device-related information, an anomaly with respect to a first subsystem of the user device while the user device is running in the post-boot environment;
• storing the predicted anomaly as device anomaly information in a portion of non-volatile memory accessible in a pre-boot environment in which a pre-boot diagnostic application executes;
• and
• obtaining, via the pre-boot diagnostic application, the device anomaly information from the non-volatile memory while the user device is running in the pre-boot environment.

A non-transitory computer-readable medium storing instructions that, when executed by a processor of a user device, cause the user device to:

• obtain device-related information from a subsystem of the user device while the user device is operating in a post-boot environment;
• predict, based on the device-related information, an anomaly with respect to a first subsystem of the user device while the user device is operating in the post-boot environment;
• store the predicted anomaly as device anomaly information in a portion of non-volatile memory of the user device, the non-volatile memory portion being preserved during a factory reset of the user device;
• and
• obtain the device anomaly information from the non-volatile memory portion via a pre-boot diagnostic application while the user device is running in a pre-boot environment.