Monitoring system

A method, comprising:

• accessing, by a processing system executing a plurality of instructions stored in a memory system to implement a monitoring system, one or more monitoring rules that define monitoring criteria associated with a plurality of components across a network;
• monitoring, by the processing system, the components to determine whether the monitoring criteria are met, wherein the monitoring comprises data-driven monitoring configured to monitor for data changes through the components, third-party service driven monitoring configured to monitor for condition changes associated with a targeted geographic area, and model-driven monitoring configured to detect one or more derived values or derived conditions;
• triggering, by the processing system, a notification to one or more user systems based on determining that at least one of the monitoring criteria has been met;
• providing, by the processing system, a customization interface through a graphical user interface to allow user customization of the one or more monitoring rules, wherein the customization interface provides editing of the monitoring criteria and a chatbot interface configured to suggest setting the monitoring criteria in a guided mode through the graphical user interface, and wherein the guided mode is invoked based on determining that a user-submitted query cannot be parsed and built into a valid monitoring rule, the guided mode is user-invocable based on a user selection through the graphical user interface, and invoking the guided mode initiates a question and answer dialog in an interactive chat session to build the valid monitoring rule through answers to questions through the graphical user interface and select between the data-driven monitoring, the third-party service driven monitoring, and the model-driven monitoring;
• and
• suggesting, through the chatbot interface, setting the monitoring criteria based on one or more usage patterns of one or more users identified as having at least one shared characteristic with a user of the customization interface.