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US 2026/0288778 A1Published application
System
AssigneeSoftBank Group Corp.
InventorTomohiro INOUE
Life of this patent
Estimating the term…
Abstract
A system includes a processor that is configured to receive an inquiry from a user, perform natural language processing using a generative artificial intelligence model on the received inquiry to analyze the received inquiry and generate an appropriate answer or guidance, and recognize an emotion of the user and adjust a method of providing the answer or the guidance based on the recognized emotion.
Claims20
A system comprising:
- circuitry configured to:
- receive inquiry information from a user terminal via a communication network;
- normalize character information included in the inquiry information and analyze a character string of the inquiry information to classify an intention of the inquiry and determine an inquiry type;
- select, in accordance with the inquiry type, at least one explanation template from among a plurality of explanation templates stored in a storage medium;
- construct a prompt sentence for a generative artificial intelligence model based on the inquiry information and the selected explanation template;
- acquire, from an information storage medium, at least one of facility information, item information, or guidance information associated with the inquiry type, and incorporate the acquired information into the prompt sentence to generate a corrected prompt sentence;
- input the corrected prompt sentence to the generative artificial intelligence model to obtain response information corresponding to the inquiry information;
- compare the response information with the facility information, the item information, or the guidance information acquired from the information storage medium, and, when an inconsistency is detected between the response information and the acquired information, correct the response information based on the acquired information;
- and
- generate display information including at least one of position information or floor information of a presentation target based on contents of the corrected response information and the inquiry type, and transmit the display information to the user terminal.
7 more elements
A system comprising:
- circuitry configured to:
- receive inquiry information from a user terminal and normalize character information included in the inquiry information;
- apply a multi-class intent classification model to the normalized character information to determine an inquiry type and select at least one explanation template from among a plurality of explanation templates stored in a storage medium based on the inquiry type;
- construct a prompt sentence based on the inquiry information and the selected explanation template, incorporate at least one of facility information, item information, or guidance information from an information storage medium into the prompt sentence to generate a corrected prompt sentence, and input the corrected prompt sentence to a generative artificial intelligence model to obtain response information;
- compare the response information with the facility information, the item information, or the guidance information and correct the response information when an inconsistency is detected;
- and
- apply an emotion recognition model to the inquiry information to determine an emotional state and adjust at least one of a content structure, a degree of detail, or a response style of the response information based on the determined emotional state.
4 more elements
A method performed by circuitry, the method comprising:
- receiving inquiry information from a user terminal via a communication network;
- normalizing character information included in the inquiry information and applying a multi-class intent classification model to determine an inquiry type;
- selecting at least one explanation template from among a plurality of explanation templates based on the inquiry type and constructing a prompt sentence based on the inquiry information and the selected explanation template;
- incorporating at least one of facility information, item information, or guidance information associated with the inquiry type into the prompt sentence to generate a corrected prompt sentence;
- inputting the corrected prompt sentence to a generative artificial intelligence model to obtain response information;
- applying an emotion recognition model to the inquiry information to determine an emotional state and adjusting at least one of a content structure, a degree of detail, or a response style of the response information based on the emotional state;
- and
- generating display information including at least one of position information or floor information of a presentation target and transmitting the display information to the user terminal.
5 more elements
Dependencies are inferred from the claim text.