US 2026/0288564 A1Published application

Smart ffdc collection

AssigneeLenovo Global Technology (United States) Inc.

InventorsAbhay Satpute, Kamal Kumar Maharana

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Abstract

A computer program product causes a processor to receive an alert from a management controller of an individual endpoint, wherein the alert identifies an alert type and a component within the endpoint that triggering the alert, and wherein the component is a hardware device, software module or firmware file. The alert is forwarded to a failure analysis data collector as a prompt to generate a collection list of log files for a failure event data log file, wherein the failure analysis data collector service includes an artificial intelligence model trained to generate the collection list based on the alert. The collection list is received, a plurality of log files are collected, a failure event data log file is formed including the log files identified in the collection list and excluding other log files, and the failure event data log file is sent to a service support node.

Claims20

Dependent claims

A computer program product comprising a non-transitory computer readable medium and program instructions embodied therein, the program instructions being configured to be executable by a processor to cause the processor to perform operations comprising:

receiving an alert from a management controller of an individual endpoint, wherein the alert identifies an alert type and a component within the endpoint that experienced a condition triggering the alert, wherein the component is a hardware device, software module or firmware file;
forwarding, in response to receiving the alert, the alert to a failure analysis data collector as a prompt to generate a collection list of log files and/or folders to be included in a failure event data log file, wherein the failure analysis data collector service includes an artificial intelligence model trained to generate the collection list based on information identified by the alert;
receiving the collection list from the failure analysis data collector;
collecting a plurality of log files and/or folders from the management controller, a local operating system on the individual endpoint, and/or system management software that manages the endpoint;
forming a failure event data log file including the log files and/or folders identified in the collection list and excluding other log files and/or folders received that are not identified in the collection list;
and
sending the failure event data log file to a service support node.

4 more elements

A method, comprising:

training an artificial intelligence model using a training dataset including a plurality of failure event data log files, wherein each failure event data log is labeled with an alert that caused generation of the failure event data log files and a desired collection list, and wherein the training causes the artificial intelligence model to determine weights of a plurality of parameters of the artificial intelligence model;
receiving a plurality of alerts as prompts for input to the artificial intelligence model;
generating and outputting, for each of the plurality of alerts, a collection list identifying the log files and/or folders to be collected by the system management software and sent to a service support node as a failure event data log file for analyzing a cause of the alert;
and
performing recursive training of the artificial intelligence model, wherein the recursive training includes, for each of the plurality of alerts, calculating a loss function that identifies a difference between the collection list output by the artificial intelligence model and an intended collection list for the alert, and adjusting the weights of the plurality of parameters of the artificial intelligence model.

2 more elements

Dependencies are inferred from the claim text.