Dispute Resolution in Billing Information

A method for dispute resolution in billing information generated for communication services, the method being performed by a computing device, the method comprising:

• receiving a request message for a credit amount to be refunded to a customer account, said request message comprising the billing information related to a customer;
• determining whether or not to refund the credit amount to the customer account based on an evaluation of the billing information;
• and
• in response to the determination, selectively initiating credit refund to the customer account, altering the billing information, or denying the request message.

A computing device for performing dispute resolution in billing information generated for communication services, the computing device comprising processing circuitry and memory operatively coupled to the processing circuitry, the processing circuitry comprising computer program instructions whereby the computing device is configured to:

• receive a request message for a credit amount to be refunded to a customer account, said request message comprising the billing information related to a customer;
• determine whether or not to refund the credit amount to the customer account based on an evaluation of the billing information;
• and
• in response to the determination, selectively initiate credit refund to the customer account, alter the billing information, or deny the request message.