Virtual assistant multi-modal functionality

A computer-implemented method comprising:

• receiving, through a virtual assistant application, a first modality input from a first user device associated with a user, the first modality input being in a first communication mode;
• adjusting a transaction service schema based on the first modality input;
• transmitting, by the virtual assistant application and to the first user device associated with the user, a first output derived from the transaction service schema;
• receiving, through the virtual assistant application and in response to the first output, a second modality input from a second user device associated with the user, the second modality input being in a second communication mode, and the second communication mode being different from the first communication mode;
• adjusting the transaction service schema based on the second modality input;
• and
• transmitting, by the virtual assistant application and to the second user device associated with the user, a second output derived from the transaction service schema.

A system comprising:

• a processor;
• and
• a non-transitory computer-readable medium comprising instructions that are executable by a processing device to perform operations comprising:
• receiving, through a virtual assistant application, a first modality input from a first user device associated with a user, the first modality input being in a first communication mode;
• adjusting a transaction service schema based on the first modality input;
• transmitting, by the virtual assistant application and to the first user device associated with the user, a first output derived from the transaction service schema;
• , through the virtual assistant application and in response to the first output, a second modality input from a second user device associated with the user, the second modality input being in a second communication mode, and the second communication mode being different from the first communication mode;
• adjusting the transaction service schema based on the second modality input;
• and
• transmitting, by the virtual assistant application and to the second user device associated with the user, a second output derived from the transaction service schema.