Workforce optimization systems and methods

(canceled)

(canceled)

(canceled)

A workforce optimization method, comprising:

• receiving workforce management information, the workforce management information comprising employment information about employees of a workforce, performance data of the employees, scheduling information for the employees, forecasted employee requirements, an expected budget, and a service level provided by the employees to customers;
• and
• determining one or more recommended actions for optimizing the workforce while maintaining the service level at or above a minimum service level.

-42. (canceled)

A non-transitory computer-readable medium having computer executable instructions stored thereon which, when executed by a processor, configure the processor to implement a method comprising:

• receiving workforce management information, the workforce management information comprising employment information about employees of a workforce, performance data of the employees, scheduling information for the employees, forecasted employee requirements, an expected budget, and a service level provided by the employees to customers;
• and
• determining one or more recommended actions for optimizing the workforce while maintaining the service level at or above a minimum service level.