Back to results
US 2026/0254786 A1Published application
System
AssigneeSoftBank Group Corp.
InventorHirotaka KITAGAWA
Life of this patent
Estimating the term…
Abstract
The system according to the embodiment comprises a collection unit, an analysis unit, and a verbalization unit. The collection unit collects communication data. The analysis unit analyzes the communication data collected by the collection unit and extracts issues. The verbalization unit verbalizes the issues extracted by the analysis unit.
Claims20
A system comprising:
- circuitry configured to:
- acquire communication data from a plurality of data sources;
- apply natural language processing to the communication data to extract structured issue data, wherein applying natural language processing comprises performing morphological analysis, grammatical analysis, and semantic analysis on the communication data;
- and
- generate verbalized output based on the structured issue data.
2 more elements
A system comprising:
- a communication interface configured to communicate with a plurality of data sources over a network;
- a processor;
- a random access memory;
- a memory storing a data generation model and an emotion identification model;
- and
- circuitry configured to:
- acquire, via the communication interface, communication data from the plurality of data sources, wherein the communication data comprises at least one of email data, chat data, or call center history data;
- vectorize the communication data as multidimensional structured data;
- apply, using the data generation model, natural language processing to the multidimensional structured data to extract structured issue data, wherein applying natural language processing comprises performing morphological analysis, grammatical analysis, and semantic analysis;
- estimate, using the emotion identification model, an emotion of a user based on the communication data;
- adjust at least one of a timing of acquiring the communication data, a priority of applying the natural language processing, or a level of detail of verbalized output based on the estimated emotion;
- and
- generate the verbalized output based on the structured issue data.
10 more elements
A method performed by circuitry of a system, the method comprising:
- acquiring communication data from a plurality of data sources;
- applying natural language processing to the communication data to extract structured issue data, wherein applying natural language processing comprises performing morphological analysis, grammatical analysis, and semantic analysis on the communication data;
- and
- generating verbalized output based on the structured issue data.
1 more element
Dependencies are inferred from the claim text.