Intelligent triage

A method for restoring network service, the method comprising:

• at a WebEx bridge platform, receiving a report of an outage incident, the report including impact metrics corresponding to the incident;
• ascertaining for each metric that the metric exceeds a threshold corresponding to the metric;
• counting how many of the metrics exceed the threshold;
• in an impact triage process, determining that at least five of the metrics exceed the threshold;
• inputting the report into a genAI root cause model to generate a set of root causes;
• feeding the root causes together with the report into a genAI network repair model to generate a machine-based proposed network repair solution;
• and
• routing the machine-based proposed network repair solution to a WebEx bridge.

A system for restoring service in a communication network, the system comprising:

• a WebEx call manager that is configured to receive a report of a service outage incident in a computer network;
• a WebEx conference bridge server that is:
• hosted by a WebEx conference bridge platform;
• and
• is configured to:
• arrange a life-cycle electronic bridge to serve as an electronic staging area to respond to the service outage incident;
• and
• collect all bridge information available regarding the computer network, said bridge information that comprises all of a plurality of electronic bridges that are currently being hosted by the WebEx bridge platform, and a plurality of responders that are currently involved in at least one of the plurality of electronic bridges;
• an outage management engine in electronic communication with the WebEx bridge platform that is configured to identify a set of responders that are capable of responding to the incident, that are not listed among the plurality of responders that are currently involved in at least one of the plurality of electronic bridges, and that are electronically listed on the WebEx conference bridge server as available to join electronic bridge;
• wherein:
• the WebEx bridge server is further configured to:
• send an electronic prompt to the at least one of the set of responders to join the electronic bridge;
• and
• add the life-cycle electronic bridge to the plurality of electronic bridges that are currently being hosted by the WebEx bridge platform;
• the outage management engine is further configured to:
• determine a root cause for each report of service outage incident in the computer network;
• for each service outage incident:
• identify at least five different metrics associated with the service outage incident in the computer network;
• determine, for each of the at least five different metrics associated with the service outage incident in the computer network whether each of the at least five different metrics exceeds a threshold deviation from a pre-determined baseline measurement;
• when at least three of the five different metrics exceeds a threshold baseline deviation from the pre-determined baseline measurement, invoke a genAI system to generate a solution to self-heal the root cause with respect to the service outage incident in the computer network;
• transmit to the responders a report confirming success of the generated solution with respect to the service outage incident in the network;
• and
• store the report in an outage incident database for future recall with respect to a future service outage incident in the network.