Systems and methods for customized interactive voice response (ivr) flow construction and deployment

A system for identifying relevant intents from an inbound interaction of a conversation bot, to construct customized Interactive Voice Response (IVR) flows, the system comprising:

• a contextual embedding module, to generate a vector database and an input vector representation database wherein the vector database is generated by contextually embedding information in a knowledge base and the input vector representation database is generated by contextually embedding the inbound interaction of the conversation bot;
• an utterance context identification module, to identify a list of potentially relevant utterances in the vector database generated by the contextual embedding module, which are contextually similar to the input vector representation database generated by the contextual embedding module, and re-rank the identified list of potentially relevant utterances to obtain a reranked list of potentially relevant utterances;
• a pretrained LLM, to match a relevant intent to each of the potentially relevant utterances in the re-ranked list derived from the context identification module and assign intent valuation scores to each of the intents matched;
• an IVR flow construction service, to construct customized IVR flows based on the intent with the highest intent valuation score assigned by the pre-trained LLM;
• and
• an IVR flow validation module, to validate the constructed customized IVR flow by the IVR flow construction service.