Device, system, and method for obtaining and encoding information into a communication session

A computing device comprising:

• a controller;
• and
• a computer-readable storage medium having stored thereon program instructions that, when executed by the controller, causes the controller to perform a set of operations comprising:
• analyzing a voice transmission in a communication session between communication devices, to detect degraded voice quality in the voice transmission;
• determining a type of information, associated with the voice transmission, that is missing, or degraded, due to the degraded voice quality;
• obtaining the information based on the type;
• generating one or more of audio data and text data with the information, as obtained, encoded therein;
• and
• providing one or more of the audio data and the text data, with the information encoded therein, in the communication session.