System and Method of a Customer Management System with Auto-Provisioning AI-Based Dialog Services

A computer-implemented method for provisioning by a provisioning system, comprising:

• receiving, by a computer comprising a processor and a memory, a selection of one or more communication channels and one or more parameters for a target application;
• receiving, by the computer, attributes for escalation and notification triggers for the target application;
• receiving, by the computer, a specification of an address where an escalation is to be pointed;
• assigning, by the computer, an agent to handle the escalation;
• in response to detection of at least one of the escalation and notification triggers, routing, by the computer, a communication to the agent;
• receiving, by the computer, a selection of a re-crawl frequency comprising a timing and a task schedule;
• presenting, by the computer, an option of generating a frequently asked questions;
• receiving, by the computer, a definition of how the frequently asked questions are to be published;
• deploying, by the computer, the frequently asked questions on a platform according to the definition;
• prompting, by the computer, for a selection of whether or not to deploy a crawler on the target application;
• and
• in response to receiving the selection to deploy the crawler, deploying, by the computer, the crawler on the target application.

A non-transitory computer-readable medium embodied with software for provisioning by a provisioning system, the software when executed:

• receives a selection of one or more communication channels and one or more parameters for a target application;
• receives attributes for escalation and notification triggers for the target application;
• receives a specification of an address where an escalation is to be pointed;
• assigns an agent to handle the escalation;
• in response to detection of at least one of the escalation and notification triggers, routes a communication to the agent;
• receives a selection of a re-crawl frequency comprising a timing and a task schedule;
• presents an option of generating a frequently asked questions;
• receives a definition of how the frequently asked questions are to be published;
• deploys the frequently asked questions on a platform according to the definition;
• prompts for a selection of whether or not to deploy a crawler on the target application;
• and
• in response to receiving the selection to deploy the crawler, deploys the crawler on the target application.